Hair Extensions and wigs does not qualify for local pick up. Pick up orders will be canceled for hair

Shipping and processing

Shipping Policy

​How Long Is Shipping? Items will be shipped USPS first class with tracking number. Delivery time on average is 2-5 days after shipping. May be longer due to holidays or pandemics.

PROCESSING

Processing for custom items including units?

After we receive your order, it will take 7-12 business days to process. Processing may be shorter but not guaranteed. Please message us to make sure if you need anything expedited. After processing time to get item customized you will receive tracking number, shipping time is 2-5 days 

Processing for Hair?

Processing your order takes  3-5 days processing time Then Shipping takes  2-5 days for your hair to get to you.*We are not responsible for delayed shipping due to Postal Service.


Tracking Order
TRACKING INFORMATION WILL BE AVAILABLE AFTER THE 3-12 DAY PRODUCTION and PROCESSING PERIOD.

ONCE THE ITEM HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR SHIPPING CONFIRMATION AND TRACKING NUMBER. IF YOU HAVE NOT RECEIVED YOUR TRACKING NUMBER AFTER 7 BUSINESS DAYS, PLEASE FIRST CHECK YOUR SPAM FOLDER BEFORE INQUIRING WITH CUSTOMER SERVICE.


International Shipping 

ALL ONLINE ORDERS ARE SHIPPED WORLDWIDE VIA USPS OR YOUR COUNTRIES PREFERRED SHIPPING CARRIER.

SOME COUNTRIES REQUIRE VERY SPECIFIC IMPORTING INSTRUCTIONS THAT NEED TO BE SUPPLIED BY THE RECEIVER. Immaculate Extensions  CANNOT PROVIDE THESE DOCUMENTS ON BEHALF OF THE RECEIVER, SO PLEASE BE SURE TO PROVIDE SUCH DOCUMENTS IF YOUR COUNTRY HAS STRICT IMPORTING REGULATIONS.

WE ARE NOT RESPONSIBLE FOR DELAYED DELIVERY DUE TO CUSTOMS AND REGULATIONS.

SELECT COUNTRIES HAVE BEEN REMOVED FROM AVAILABLE SHIPPING LOCATIONS DUE TO HIGH LEVELS OF FRAUDULENT ACTIVITY. WE APOLOGIZE FOR THE INCONVENIENCE, BUT WE CANNOT MAKE ANY ACCEPTATIONS TO THIS POLICY.

DISCLAIMER: BY PLACING AN ORDER WITH US, YOU AGREE TO THE ABOVE MENTIONED TERMS OF PROCESSING AND TRANSIT TIMES.


Thank you, 

Immaculate Extensions